Refund policy

You have a problem with your item
(deteriorated product, altered taste...)?

First of all, please excuse us because at Holyfat, we make a point of honor to the quality of our products!

Please send an email to with your order number and the problem. Do not hesitate to attach pictures of the defective products if possible.

We will contact you as soon as possible to agree on a possible exchange.

A mistake in your order? A change of mind?

You have 14 days after receiving your order to retract.

To do this, simply send us an email to with your order number and informing us of your desire to be reimbursed.

Either we will cancel the shipment, or if the package is already on its way, the products will be returned to us in perfect condition (undamaged, unopened and in their original packaging) within 14 days of the validation of the return.

The cost of returning the package is the responsibility of the buyer.

Once we have received and checked the conformity of the products, we will notify you by e-mail of the good reception of the products and the amount of your refund. You will then be reimbursed on the payment method used for the amount paid for the returned and validated products (excluding discounts).
The refund will be made within 14 days of receipt of the products.

Any other questions? Please feel free to consult our Terms and Conditions of Sale.